Shopify Billing
If you installed Xinfer.AI from the Shopify App Store, billing is handled through Shopify's billing system rather than directly through our platform. This page explains how billing works for Shopify store integrations.
How Shopify Billing Works
When you subscribe to a paid plan, Shopify manages the entire billing process:
- Subscription charges appear on your Shopify invoice
- Payment methods are managed through your Shopify account
- Billing cycles follow Shopify's 30-day billing period
- Proration for plan changes is handled automatically by Shopify
This integration ensures a seamless experience - all your app charges are consolidated in one place with your other Shopify bills.
Key Differences from Direct Billing
Monthly Billing Only
Shopify tenants are billed monthly only. Annual billing is not available because:
- Shopify's billing API uses 30-day cycles
- Usage-based overage charges require monthly reconciliation
- This ensures accurate billing for variable usage
Hidden Admin Sections
Since Shopify handles billing and payments, certain admin sections are not shown for Shopify stores:
| Section | Why Hidden |
|---|---|
| Payment Methods | Shopify manages payment information |
| Billing Transactions | Transaction history is in Shopify admin |
| Billing Statements | Statements are on your Shopify invoice |
| Account Info | Contact info is managed via Shopify |
| Media Library | Product images sync from Shopify |
| Admin Roles | User management through Shopify staff accounts |
Product Sync
For Shopify stores, products are automatically synced from your Shopify catalog rather than manually uploaded. This keeps your AI assistant's knowledge base in sync with your actual inventory.
Plan Changes
Upgrading Your Plan
- Go to Admin > Billing Usage
- Click Upgrade Plan or Upgrade to Premium
- You'll be redirected to Shopify to approve the new subscription
- Shopify handles proration credits automatically
- After approval, you're redirected back with the new plan active
Downgrading Your Plan
- Go to Admin > Billing Usage
- Click Change Plan
- Select a lower tier plan
- Confirm the downgrade
- Changes take effect at your next billing cycle
Cancelling Your Subscription
To cancel and return to the Free plan:
- Go to Admin > Billing Usage
- Click Change Plan
- Select the Free plan
- Your current subscription is cancelled immediately
- You retain access to Free plan features
Alternatively, you can uninstall the app from Shopify Admin to cancel completely.
Overage Billing
Overage works the same as direct billing:
- Enable overage in Billing Usage to allow exceeding plan limits
- Overage charges are calculated based on your usage
- Charges appear on your Shopify invoice
The key difference is that overage charges are billed through Shopify rather than charged to a credit card on file.
Overage Rates
Overage rates are the same as listed on the Pricing page:
| Plan | Extra Chunks | Extra Products | Extra Queries |
|---|---|---|---|
| Professional | $69/1,000 | $29/1,000 | $9/100 |
| Premium | $58/1,000 | $18/1,000 | $8/100 |
Viewing Billing History
Since billing is handled by Shopify:
- Go to your Shopify Admin
- Navigate to Settings > Billing
- View your app charges under App charges or Subscriptions
All Xinfer.AI charges will appear there alongside other app subscriptions.
Plan Limits
All plan limits work the same for Shopify stores:
| Free | Professional | Premium | |
|---|---|---|---|
| Vector Chunks | 500 | 1,000 | 2,000 |
| Products | 500 | 1,000 | 2,000 |
| Queries/Month | 30 | 1,000 | 2,000 |
| Overage | No | Yes | Yes |
Frequently Asked Questions
Why can't I see Payment Methods?
Shopify manages all payment information. You don't need to add a separate payment method - charges go through your Shopify account.
Why is annual billing not available?
Shopify's billing API uses 30-day cycles, and usage-based overage billing requires monthly reconciliation. Monthly billing ensures accurate charges for your actual usage.
How do I get a refund?
Contact Shopify support for billing disputes and refunds. Since charges go through Shopify, they handle all refund requests.
Can I switch to direct billing?
No, apps installed from the Shopify App Store must use Shopify's billing system. This is a Shopify requirement, not a limitation of our platform.
Where are my invoices?
All invoices are in your Shopify Admin under Settings > Billing. We don't generate separate invoices for Shopify stores.
What happens if I uninstall the app?
Uninstalling the app cancels your subscription. You'll receive a prorated refund for any unused time on your current billing period (handled by Shopify).
Troubleshooting
Plan change not working
If you're redirected to Shopify but the plan doesn't change:
- Check that you approved the subscription in Shopify
- Refresh your admin panel
- Try the plan change again
Overage charges unexpected
Check your usage in Admin > Billing Usage to see:
- Current resource usage
- Daily overage details
- Which resources exceeded limits
Billing dispute
For any billing disputes or incorrect charges:
- Check your Shopify Admin billing history first
- Contact Shopify support for charge-related issues
- Contact us for usage-related questions
Related Pages
- Billing & Usage - Monitor your usage and manage overage
- Pricing - Compare plan features and limits
- Data Uploads - Import your Shopify products