Agent Voice
The Agent Voice page lets you choose the voice for your AI voice assistant. Access it from Admin > Agent Voice in your admin panel.
Overview
Your voice assistant's personality is shaped not just by prompts, but by the voice itself. A warm, friendly voice creates a different experience than a professional, authoritative one. Choose a voice that matches your brand.
How to Change Your Voice
- Browse the available voices
- Click Play Sample to hear each voice
- Click a voice card to select it
- Click Save Changes to apply
Changes take effect immediately for new voice conversations.
Available Voices
Warm & Friendly
| Voice | Description |
|---|---|
| Kora | Warm, friendly, and approachable. Great for customer support. |
| Alice Bennett | Friendly and conversational female voice. |
| Colton Rivers | Friendly American male with a Southern charm. |
Professional
| Voice | Description |
|---|---|
| Ito | Professional and clear. Ideal for business applications. |
| Vince Douglas | Confident and authoritative male voice with presence. |
| Terrence Bentley | Smooth and polished. Professional yet approachable. |
| Male English Actor | Refined British accent. Sophisticated and articulate. |
Inspiring & Motivational
| Voice | Description |
|---|---|
| Inspiring Woman | Motivational and uplifting. Great for coaching and guidance. |
| Inspiring Man | Encouraging and supportive male voice for motivation. |
Storytelling & Entertainment
| Voice | Description |
|---|---|
| Campfire Narrator | Warm storytelling voice. Perfect for narratives. |
| Mysterious Woman | Intriguing and captivating. Perfect for storytelling. |
| Movie Trailer Narrator | Dramatic and theatrical. Great for entertainment. |
| Children's Book Narrator | Gentle and engaging. Perfect for educational content. |
Character & Unique
| Voice | Description |
|---|---|
| TikTok Fashion Influencer | Trendy and energetic. Great for younger audiences. |
| Sitcom Girl | Playful and expressive. Fun personality. |
| Robo-Butler | Precise and helpful. Robotic yet personable. |
| Spanish Instructor | Clear Spanish accent. Great for bilingual support. |
Voice Card Interface
Each voice card displays:
- Name - Display name of the voice
- Description - Brief personality summary
- Tags - Characteristics (gender, tone, style)
- Play Sample - Button to hear the voice
- Current - Badge showing your active voice
- Checkmark - Indicates your selection
Playing Voice Samples
Click Play Sample on any voice card to hear it speak:
- Click Play Sample to start playback
- Click Stop to pause
- Only one sample plays at a time
- Samples demonstrate each voice's unique personality
Choosing the Right Voice
For Customer Support
Recommended: Kora, Alice Bennett, Ito
- Warm and approachable
- Clear communication
- Patient and helpful tone
For Luxury/Premium Brands
Recommended: Male English Actor, Terrence Bentley, Vince Douglas
- Sophisticated and refined
- Professional authority
- Premium feel
For Younger Audiences
Recommended: TikTok Fashion Influencer, Sitcom Girl, Colton Rivers
- Energetic and relatable
- Modern and casual
- Engaging personality
For Educational/Coaching
Recommended: Inspiring Woman, Inspiring Man, Children's Book Narrator
- Supportive and encouraging
- Clear explanations
- Patient guidance
For Entertainment/Media
Recommended: Movie Trailer Narrator, Campfire Narrator, Mysterious Woman
- Dramatic or captivating
- Storytelling ability
- Engaging presence
Saving Changes
- Select a voice by clicking its card
- A checkmark appears on the selected voice
- Click Save Changes in the header
- Wait for confirmation message
The save button is disabled when:
- No voice is selected
- The selected voice is already active
- A save is in progress
When Changes Take Effect
- New conversations - Use the new voice immediately
- Active conversations - Continue with the previous voice until they end
Troubleshooting
Sample Won't Play
- Check your device volume
- Ensure your browser allows audio playback
- Try a different browser
- Check your network connection
Voice Not Changing
- Ensure you clicked Save Changes
- Wait for the success message
- Refresh the page and verify the "Current" badge moved
- Start a new voice conversation to test
No Voices Loading
- Check your network connection
- Click the refresh button in the header
- Contact support if the issue persists
Best Practices
-
Test with your audience - What sounds good to you may not resonate with customers
-
Match your brand - A playful voice for a law firm may feel off-brand
-
Consider your use case - Support needs warmth, sales may need confidence
-
Listen to all options - You might be surprised which voice fits best
-
Get feedback - Ask colleagues or test users for their opinions
Related Pages
- Voice Prompts - Configure what your voice assistant says
- App Config - Voice chat settings (ringtone, auto-close)
- Text Prompts - Configure text chat behavior